Inbound and Outbound Success
Despite the negative connotation associated with selling over the telephone, the
phone continues to be a valuable sales tool, where it is still possible to build
relationships and close business. This Sales Training seminar builds skills in
maximizing the advantages of the phone, while minimizing its potential pitfalls.
Core Topics
  • Telephone Selling Opportunities
  • A Repeatable Inbound or Outbound Process
  • Voice Presence Tune-Up
  • Focused Questioning and Listening
  • Manage Client Objections
  • Create Connectivity and Commitment
  • Use the Phone to Deepen Relationships and Cross Sell
Who Should Attend?
  • Call Center Executives and Managers
  • Call Center Associates
Phone: (215)966-1574   Fax: (866)469-6993
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